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For shoppers
Writing reviews, editing them later, and what businesses can and can't do about them.
For businesses
Claiming your profile, inviting customers, and handling negative reviews.
Account & billing
Plans, cancellations, refunds, and team seats.
Trust & safety
How we detect fake reviews, and what to do if you spot one.
Featured articles
How we detect a fake review before it goes live
A walk-through of the 3-layer screening system — account checks, transaction signals, and pattern detection.
4 min read
For businessesClaiming your free profile: the 4-minute walkthrough
Everything from domain verification to what to do once you're live — with screenshots.
5 min read
Account & billingCancel, downgrade, or change plan — without losing data
What happens to your reviews, invitations, and widgets when you switch plans. Spoiler: nothing bad.
3 min read
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Business owners
Looking for a walkthrough of the console, billing, or inviting customers? Start here.
For businesses