How can we help?

Every reviewer must have a verified VerdictPlus account linked to a real email address. We also monitor for suspicious patterns like bulk submissions from the same source.

Yes, open the review from your account and choose edit or delete. Businesses are notified when a review changes.

Businesses can reply publicly but cannot edit, delete, or pay to remove your review. Report any business that pressures you outside the platform.

Only your display name and review content are public. Your email and account details are never shown.

Sign up as a business and verify ownership via your business email domain or registration documents. Most claims are approved within a few minutes.

No — but you can reply publicly, and reviews that violate our guidelines (fake, abusive, or off-topic) can be reported for moderation.

It's a weighted average of your star ratings, recency-adjusted so recent experiences count slightly more than old ones.

Yes, connect your storefront or use our API to trigger invitations automatically after an order is marked complete.

Go to Billing in your dashboard and select Cancel plan. You'll keep access until the end of your current billing cycle.

We offer prorated refunds within the first 14 days of a new subscription. Contact support to request one.

Yes, paid plans include multiple team seats with role-based permissions (Admin, Editor, Viewer).

Reviews from accounts with no verifiable connection to the business, incentivized reviews that aren't disclosed, and reviews posted by competitors.

Our trust & safety team reviews flagged content against our guidelines and can remove reviews that violate them — but disagreement alone isn't grounds for removal.

Use the Report button on any review, or email support@verdictplus.com with details.